Adobe Creative Cloud Keeps Popping Up

By | 13/10/2022

Getting a blank white screen for your Creative Cloud app (such every bit Photoshop, Illustrator, and Lightroom) after sign-in? Learn how to fix this issue.

Creative Cloud showing blank white screen later on sign-in

When you try to sign in to a Creative Deject app (such as Illustrator, Photoshop, and Lightroom), a blank white screen appears after signing in. This event usually occurs due to licensing-related issues.

Blank white screen appearing in Lightroom

Blank white screen actualization in Lightroom

How to set up this effect

Attempt the following solutions in the given order. Proceed to the next solution only if a previous ane doesn’t work.

Solution 1: Sign out of all agile sessions

This issue can occur if you are logged in to your account from more than ii devices. Follow the given steps to prepare this issue.




  1. In the
    Sign-in and security
    screen, scroll downwards toActive sessions.

    Select Active sessions

  2. End all sessions

  3. Once y’all are logged out of all agile sessions, open up the Creative Deject desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)

  4. Select the Account icon in the upper right of the app, and then select
    Sign out.

    Sign out of the Creative Cloud desktop app

  5. Sign in to the Creative Cloud desktop app once more.

  6. Open the Creative Cloud app where y’all were facing the issue.

Solution 2: Remove Adobe Intermediate CA and Adobe Content certificates

Adobe apps download Adobe issued certificates on your estimator. These certificates are required for Adobe apps to run. If these certificates are invalid, yous must remove Adobe certificates downloaded on your computer. Follow the steps described beneath to gear up this issue. Call up that invalid certificates tin cause your Creative Cloud apps to crash at launch.






  1. Open up Windows Certificate Director.

    In the Windows

    Run
    dialog, typecertmgr.msc
    and press

    Enter
    .

  2. In the

    Certificate Director
    , select and delete all certificates starting withAdobe Intermediate CA and
    Adobe Content
    .

    Remove certificates

  1. Open

    Keychain Access

    (
    Finder
    >
    Go
    >
    Utilities
    >KeyChain Access
    ).

  2. In the left pane, select
    login

    under

    Keychains

    and

    Certificates

    nether

    Category
    .

  3. Remove all certificates starting with
    Adobe Intermediate CA
     and
    Adobe Content
    .

    Remove certificates

Solution three: Remove Adobe User and Adobe App certificates

Adobe apps download Adobe issued certificates on your figurer. These certificates are required for Adobe apps to run. If these certificates are invalid, you must remove Adobe certificates downloaded on your computer. Follow the steps described below to fix this issue






  1. Open up the

    Credential Manager

    (Select
    Start
    and type Credential Managing director
    ) and become to

    Windows Credentials
    .

  2. Remove all certificates starting with
    Adobe User

    and

    Adobe App
    .

    Remove certificates

  1. Open

    Keychain Access

    (
    Finder
    >
    Go
    >
    Utilities
    >KeyChain Access
    ).

  2. In the left pane, select
    login

    under

    Keychains

    and

    Secure Notes
    under

    Category
    .

  3. Remove all certificates starting with
    Adobe User
     and
    Adobe App
    .

    Remove certificates

All the same having problem?

If your Artistic Deject app still displays a blank white screen when opened, endeavour the steps given in this article.

Source: https://helpx.adobe.com/creative-cloud/kb/fix-blank-white-screen-sign-in.html