How To Turn Doen Photography Client Who Would Not Pay

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So, after a lot of focus, dedication, and productive work, y’all’ve finished and delivered another freelance project. And, now it’s fourth dimension for the
difficult part – waiting to get paid.

Sometimes, yous’ll become paid on the date previously agreed on with the client, not much sooner or after.

More frequently than not, sadly, you’ll detect yourself waiting
the agreed point.

At start, you lot’ll hold practiced faith that your payment volition get processed presently. Just, as fourth dimension passes and your payment doesn’t come up, you lot’ll need to take action yourself and inquire for payment straight.

Hither’s how to inquire for payment without being rude, by penning a payment request electronic mail to a client, with outstanding payment request messages yous can use as examples – plus, some additional tips, strategies, and backup plans:

What does information technology mean to exist “rude”?

A lot of people feel uneasy when talking about money – payment is often a taboo subject working people remember (or like to retrieve) implies later on a task is done.

And then, many professionals avoid openly discussing payment out of fear of beingness perceived as rude or embarrassing themselves by asking about something they
a client finds goes without saying.

Unfortunately, this leads to professionals acting overly polite and vague in their payment requests, rarely request for payment
– even when it’s weeks and months overdue.

If you ever experience uneasy about asking a client for payment directly, enquire yourself some important questions first:

  • Have you completed the work every bit agreed with the client?

    • You most probable have.
  • Was the customer enlightened they need to pay you when y’all finish and evangelize the project equally you agreed on?

    • You lot’ve probably discussed this beforehand. Plus, information technology’southward highly unlikely your client performs his/her own work for free. And then, why should working for complimentary be expected from you lot?
  • Are you asking for more than money than you initially agreed on?

    • You lot nearly likely aren’t.
  • If the client was working with a large company instead of with you, would he or she consider non paying them?

    • They probably wouldn’t even think nearly not paying a large visitor – unless they desire to deal with a lawsuit and negative publicity

If you would answer similarly to all these questions, you have nil to feel bad nearly when asking for payment in a straightforward fashion – you’ve delivered your terminate of the job agreement, and now it’s only logical that you wait the same from your client.

Of course, y’all’ll aim to be professional, kind, and polite in your requests, and avert throwing a tantrum at the client about their overdue invoices – only, being directly, precise, and persistent is always the way to get.

When to send a payment request email to a customer?

When thinking about how to ask for payment for services rendered, the first question you’ll probable have is –
when to ask for payment?

The truth is that you shouldn’t wait too long – preferably, you lot should send a number of shorter emails before and after the payment due date:

#1 payment reminder letter
– a calendar week before the payment due date

#2 payment reminder letter of the alphabet
– the twenty-four hour period of the payment due date

payment reminder letter
– a calendar week after the payment due date

#4 payment reminder letter of the alphabet
– ii weeks after the payment due date

#5 payment reminder letter
– 1 month after the payment due date

If you ship your invoice emails in such regular intervals, you’ll remain polite and patient, simply also show your clients that you are professional nearly your invoices and matters of payment. You’ll also show that you’re someone who values his/her work, prompting the client to value it as well.

How to inquire for payment in an email?

Hither’southward how you can phrase each private requesting payment letter you send to your client:

Enquire for payment email sample #ane –

A week earlier the payment due date

How to write information technology?

☑️ Friendly

☑️ Curt

☑️ Informative



Why write it similar this?
Yous don’t need to ask for payment direct in the start invoice electronic mail – you simply need to make sure your client is well aware of your payment terms and bones data beforehand. Past sending an invoice email
the payment date, you ensure the client has enough time to gather and organize payment documentation. As well, yous’ll position yourself equally a professional who regularly tracks invoices – and sends reminder emails if the customer doesn’t pay on time.

Ask for payment electronic mail sample #2 –

The mean solar day of the payment due date

How to write information technology?

☑️ Friendly

☑️ Short

☑️ With a clear phone call to action




Why write it similar this?
This is nonetheless just another polite reminder, so maintain a completely friendly tone – the beak isn’t overdue yet. The most effective choice is to make this electronic mail clear and concise – with a direct call to make the payment in club to see today’due south payment deadline.

Ask for payment email sample #3 –

A week after the payment due date

How to write information technology?

☑️ Informative

☑️ Firmer tone

☑️ Accent on the time the invoice is overdue

☑️ Include a copy of the invoice in the attachment

Email SAMPLE #3:



Why write it like this?
This is your first electronic mail near the invoice beingness overdue – and then, you lot’ll need to maintain a firmer tone and include a straightforward CTA. Make sure you lot repeat the basic invoice data – including the invoice number, the date it was sent to the client, and the full amount due. You lot’re still giving your customer the benefit of the uncertainty, then make sure you also include a copy of the invoice itself in the attachment – maybe y’all’ll find the zipper was faulty, and the client did non receive the invoice.

Ask for payment email sample #4 –

Two week after the payment due date

How to write information technology?

☑️ Direct

☑️ Clear CTA

☑️ Ask the client to confirm they received the invoice email

☑️ Emphasis on the time the invoice is overdue

☑️ Include a copy of the invoice in the attachment




Why write it like this?
Every bit your
direct reminder email telling the customer his/her payment is overdue, you’ll need to exist fifty-fifty firmer and more direct. A clear telephone call to action and asking the client to confirm they received the invoice e-mail volition lessen the chances that the client will ignore the email.

Although the benefit of the dubiety is generally gone by now, sending another attachment of the invoice will make the client who had trouble opening the attachment in the past aware of the invoice. As for the customer who’s purposefully ignoring your invoice emails, well, he/she volition get some other reason
to ignore yous.

Inquire for payment email sample #5

– I month after the payment due engagement

How to write it?

☑️ Directly

☑️ A firmer and tougher approach

☑️ Even so professional and kind

☑️ Don’t make information technology personal

SAMPLE E-mail #5:



Why write it like this?
Because that you’ve already sent a couple of invoice emails that have been completely ignored, y’all’re gratis to take a firmer and tougher approach with this requesting payment letter – but make sure you lot remain professional, and kind equally much as possible. If you turn to threats and direct accusations, y’all risk seeming unprofessional and tarnishing your reputation – and you lot’ll be less likely to get paid.

What if you’re however not getting paid?

Sometimes, despite all your best emailing efforts, you still won’t get paid, or receive any kind of response.

In such cases when yous don’t get a reply (and first to lose patience), it’s time to forgo emailing – and call the client directly.
Most of the time, a simple, direct talk with the client is enough to set up a lot of records straight.

When talking to the customer over the phone, make certain you tick the following boxes:

☑ Introduce yourself and explain why you’re calling

☑ Be clear, curtailed, polite, and short

☑ Speak conspicuously

☑ Don’t use slang words and expressions

☑ Don’t make direct accusations about the customer not paying you

☑ Maintain an impersonal and polite tone that gives your customer the benefit of the incertitude

☑ Summarize all details agreed upon before the conversation ends

If in uncertainty well-nigh what to say to your customer, but showtime with:

talking to the client over the phone

No matter how the conversation continues from there, y’all’re likely to get some answers to your payment being belatedly and your invoice emails receiving no answer:

  • You may find that the email address you’ve been sending invoice emails to is wrong and that all your carefully crafted emails ended upward in an inbox completeness
  • You may find that y’all’ve been sending your invoice emails to the wrong person altogether, especially if y’all’re doing concern with a larger company

Whatsoever the reason may be, you lot’ll be more probable to learn almost information technology if you lot talk with your client over the phone.

You’ll besides exist able to polish out the details for finalizing that payment in a more brisk manner than you’d exist able via email – probably because you won’t have to wait long for the reply.

What if your redundancy plan doesn’t work?

If you’re
out of luck, your client may not reply the telephone:

  • Maybe they’re in the middle of a meeting and trying to focus on information technology, and then they’ve put their phone on silent
  • Maybe they don’t have your telephone number memorized and don’t like answering phone calls from unknown numbers
  • Possibly talking over the telephone makes them feel uncomfortable, and they prefer to avoid information technology

In any case, if yous already have your client’s number, you can try texting as an easier and faster way of getting in touch fast – just send something along the line of:

texting the client

Sending such a text feels more outgoing than having a direct phone chat, and puts clients who don’t like to discuss the phone more than at ease.

Chances are, once the customer understands who you are, you’ll receive a telephone call from them, or a bulletin indicating when it would be a practiced fourth dimension to call back.

Tips and strategies for getting paid on time

Well-nigh of the time, if yous’re unsure a customer you’re working with will pay you lot, making precautions may be a better tactic than chasing afterwards them subsequently you’ve finished and delivered the project.

Here are some ways you tin can maximize the chances a client pays you for your work:

Provide the client with precise records of your piece of work

If you always have precise and transparent records of the work y’all finished for a client, you lot’ll always accept proof they owe you payment.

Your best option to attain full transparency and accountability with your clients, likewise as build a ameliorate, more trustworthy relationship with them, is to utilise the timer tracker Clockify. With it, y’all’ll be able to:

  • Rails fourth dimension on all client-related and project-related work
  • Have the earnings for the work you tracked automatically calculated, based on the hourly rates you set direct within the app
  • Generate, relieve, and consign reports you tin then send to the customer
Keeping records with Clockify

Download report sample

By doing so, you’ll be providing the clients with a articulate overview of the work you’ve accomplished for them, concrete proof yous’ve finished within the deadline, besides every bit the clean amount they owe – all of which is information that gives further weight to your invoices.

Pick a great payment processor

To further ease the matter the payment, yous’ll need to settle on a freelance payment processor that’s both efficient for you lot, and easy to utilize for the client.

PayPal is an efficient, standard pick, simply there are also other useful payment processors yous can try out, depending on your own preferences, your customer’s convenience, equally well as the region you live in.

Invoice efficiently

A professional person-looking invoice will increment the chances of you getting paid – and there are plenty of invoicing tools you can endeavor for this purpose.

Such tools help you organize and keep in order your due payments and invoices.

Moreover, nigh of these tools also ship reminders to y’all when the invoice is overdue, and you won’t have to worry almost missing a payment because y’all were disorganized, or because you simply forgot to ship an invoice.

Draw a contract

Sometimes, it’s best to put your rights and obligations on paper – a contract may not be the most crucial element in your work, especially if you run a modest business, merely it may assist tip the scales in your favor.

When drawing a contract, make sure you include the following elements:

  • The parties involved in the contract
  • The precise project delivery and payment terms
  • A passage clarifying the matter of intellectual property upon project completion
  • A passage stating your work is your intellectual holding until full payment is fabricated
  • A passage near a penalty fee in case the original payment date is overdue
  • A passage clarifying what should be done in case of a dispute

You can also consult a legal entity most other elements you should include in your contract.

Even if the contract still cannot guarantee the clients
pay you lot, information technology may even so encourage them non to hesitate too long with their payments.

Inquire for an advance eolith

Asking for an advance is another element you should include in your contract, but it claim extra emphasis – considering information technology helps yous separate the serious clients from the ones likely to bail on paying.

If a customer is willing to pay part of the agreed amount in advance, he or she is likely serious about paying y’all in full at the cease of the projection – otherwise, they’ll likely frown upon this section in your contract, or downright reject to sign information technology.

As an alternative, If you remember that a hefty advance eolith would turn away showtime-fourth dimension clients who may be wary of your piece of work, y’all tin can inquire for smaller payments to be made to you lot when you reach sure project milestones.

In summary…

When wondering about how to ask for payment without being rude, the most important thing yous need to remember is to be directly, but also kind and professional.

Write several payment reminder emails you’ll send in regular intervals.

It’s important to
ship one invoice email before the payment date, and one invoice email on the day payment is due, to requite your clients enough of fourth dimension to brand the necessary arrangements.

Afterwards, you should
send several emails with straight requests for payment
– each with a firmer and more than direct tone, merely notwithstanding impersonal and friendly.

Unless the client answers your emails, mayhap there’s a problem with the email address you are sending to, or a like problem y’all’re unaware of –
in case of no response after a full calendar month of emailing, turn to calling or texting the client.

Equally additional support,
take extra precautions to ensure
the customer has all the chances of paying you on time and in total:

  • Provide clients with proof of the work you’ve done, in the course of the fourth dimension you lot tracked on their projection
  • Provide clients with the precise calculations for the amount they’re due to pay y’all, in the form of time tracking reports
  • Choose an efficient payment processor
  • Apply an invoicing tool to make professional-looking, payment-inviting invoices
  • Draw a suitable contract – preferably with a deposit(s) clause


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