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By | 13/09/2022

Mutual error messages while scanning

  1. Change Data Transfer Method under Scanner Options from Retentiveness Mode to Native Mode. Memory mode uses the same data transfer method as previous versions of Acrobat and scans directly to the computers retentiveness. Native style scans directly to file and is considered to be more compatible with a wider multifariousness of scanners.

  2. Modify User Interface under Scanner Options from Hide Scanner’s Native Interface to Show Scanner’south Native Interface. Show Scanner’s Native Interface uses the same scanning method previous versions of Acrobat. It lets the scanner’s driver operate the scanner. Hide Scanner’southward Native Interface attempts to employ the twain driver directly. It tin eliminate error messages, especially when you are scanning multiple pieces of paper. If none of these solutions work, then it’south sometimes necessary to utilize a workaround. See solution 8 under General troubleshooting tasks, or contact your scanner manufacturer for an updated commuter.

General troubleshooting tasks

Perform the post-obit tasks to decide if problems with the scanner, sure organization settings, or commuter issues cause the problem.

1. Verify that the scanner works past scanning in another application.

Verify that the scanner works properly by scanning into another application (for example, Microsoft Word) using the aforementioned settings that failed with Acrobat.


Annotation:
 Photoshop and Photoshop Elements don’t always provide expert results to test against. Scanner manufacturers develop software specifically for these products to reduce the likelihood of problems.

If the problems recur when y’all scan into another application, then contact the scanner manufacturer.

two. Scan using Windows Image Conquering (WIA) instead of TWAIN (Windows XP just).

Acrobat supports Windows Paradigm Conquering (WIA) drivers. If your scanner supports both drivers, so select the WIA commuter from the Device menu in the Create PDF From Scanner dialog box. Browse the document.

3. Install the latest scanner driver.

If a TWAIN file is missing or damaged, then Acrobat returns an mistake message when you try to scan using the TWAIN interface. Reinstalling the scanner commuter replaces the TWAIN file.

Contact the scanner manufacturer to obtain the latest commuter. To reinstall the driver, delete all files and folders that brainstorm with Twain (for example, “Twain_32.dll”) in the Windows or Winnt folder. Then, restart Windows, and so install the latest scanner driver co-ordinate to the manufacturer’south instructions.

iv. Restart your calculator with startup items disabled.

Some applications can crusade organization errors or freezes when running concurrently with Adobe Acrobat. Earlier starting Acrobat, disable other applications, including startup items (items that start automatically with Windows).

To disable startup items in Windows XP, do the following:

  1. Choose Outset > Run. Type
    msconfig
    in the Open box and then click OK.

  2. In the Organisation Configuration Utility dialog box, click the Startup tab, and then select Disable All.

  3. Click OK, so restart Windows.

To reenable the startup items, do the following:

  1. Choose Starting time > Run. Type
    msconfig
    in the Open box, and and so click OK.

  2. In the System Configuration Utility dialog box, click the Startup tab, and then select Enable All.

  3. Click OK, and so restart Windows.

v. Rescan the paradigm using a different color way.

Scanning into Acrobat in some color modes tin can cause issues when using certain scanners. For instructions on scanning into Acrobat using a unlike color style, see the documentation included with the scanner.

6. Specify the image size in the preview panel of the scanner software.

If the scanned epitome is clipped or has the wrong dimensions, then specify the image size in the preview panel for the scanner software. For instructions on specifying the image size, see the documentation included with the scanner.

seven. Log in with a new account.

If you’ve successfully scanned into Acrobat before, then your user business relationship could be corrupted, causing issues when you scan. Create a user account with administrative privileges, and and then log in to Windows using the new account.

8. Scan the image into some other application every bit a TIFFfile, so catechumen the TIFF file to a PDF file.

To catechumen a TIFF file to PDF, do one of the following:

  • Elevate the TIFF file onto the Acrobat icon.
  • In Acrobat, cull File > Create PDF > From File, select the TIFF file, and then click Open.
  • In the scanner software, print the TIFF file to the Adobe PDF Printer.

Correcting folio size when scanning

Some scanners don’t report “supported sizes” to Acrobat when Hide Scanner’s Native Interface is selected in Scanner Options inside Acrobat eight. Switch the User Interface option to Show Scanner’s Native Interface and select the folio size from scanner application.

Negative image while scanning

If the image comes out negative (example, white paper becomes black), and so select Invert Black and White Images in the Scanner Options. Attempt to make the PDF once more.

Fault: Scanner non recognized

To gear up the problem, endeavor the steps beneath in the order. After each pace, check whether the trouble is resolved; if non, follow the next step.

  1. Check if the device is connected physically.

    1. Bank check for the cables for e.g., USB cable, LAN cable etc. used to connect the scanner. Disconnect and reconnect the cables to make certain the connections are proper.
    2. Make sure the scanner is switched on and is not showing whatever mistake message on its display (if whatever). In case of whatever fault or if the scanner is stuck at some operation, restart the scanner.
  2. Windows can have both TWAIN and WIA drivers installed. Similarly, Macintosh tin have both TWAIN and ICA drivers. Try to scan with any other scanner commuter alternative (ICA, WIA or TWAIN) in example one doesn’t work.

    On
    Windows: Select whatever of TWAIN and WIA drivers on the scanner choice screen in Acrobat as shown in the screenshot below.

    Scanner drivers on Windows

    On
    Mac: Select any of TWAIN and ICA drivers on the scanner choice screen in Acrobat as shown in the screenshot below.

    Scanner drivers on Mac

  3. Verify if the scanner works with whatsoever other awarding:

    1. There are some built-in and third-political party applications are available for Windows and Macintosh with which you tin try to utilise the scanner:
      1. For Windows, at that place is a software called TWACKER , a gratuitous
        TWAIN
        scanner driver test utility. It is available for free. Just download and install it to see if your scanner is working or not.
      2. For Bone X, there is a pre-installed
        Image Capture
        Awarding utility which can exist used to bank check if the scanner is working or non.
    2. Alternatively, If you lot have whatsoever other application installed which uses scan functionality and then you may use the aforementioned to test that scanner is working as expected with that application.

    If the scanner doesn’t work with whatsoever awarding, and so this confirms the fact that that scanner is not functioning properly and you may contact the scanner manufacturer for the issue.

  4. Restart organisation with outset-upwardly items disabled:

    Some applications can cause organization errors or freezes when running meantime with Adobe Acrobat. Before starting Acrobat, disable other applications, including startup items (items that start automatically with Windows).

    To disable startup items in Windows, do the following:

    1. Quit all applications.
    2. Choose
      Start
      >
      Run. Type
      msconfig
      in the Open box, and then click
      OK.
    3. In the Arrangement Configuration Utility dialog box, click the
      Startup
      tab, and then select
      Disable All.
    4. Click
      OK, and then restart Windows.

    To re-enable the startup items, exercise the following:

    1. Choose
      Outset
      >
      Run. Type
      msconfig
      in the Open box, and so click
      OK.
    2. In the Organization Configuration Utility dialog box, click the
      Startup
      tab, and then select
      Enable All.
    3. Click
      OK, and and so restart Windows.
  5. Install latest scanner drivers, and then restart the organization:

    1. If a TWAIN file is missing or damaged, then Acrobat returns an mistake message when you effort to scan using the TWAIN interface.  Reinstalling the scanner driver replaces the TWAIN file.
    2. To reinstall the driver, delete all files and folders that brainstorm with Twain (for case, “Twain_32.dll”) in the Windows or Winnt folder. Then, restart Windows, and then install the latest scanner commuter as per the manufacturer’southward instructions or steps mentioned here.

Fault: Scanner driver not institute or invalid

To fix the problem, effort the steps below in the lodge. After each stride, check whether the problem is resolved; if non, follow the side by side footstep.

  1. Install latest scanner drivers, and then restart the system:

    1. If a TWAIN file is missing or damaged, then Acrobat returns an error message when you endeavor to scan using the TWAIN interface.  Reinstalling the scanner driver replaces the TWAIN file.
    2. To reinstall the commuter, delete all files and folders that begin with Twain (for example, “Twain_32.dll”) in the Windows or Winnt binder. And then, restart Windows, and so install the latest scanner driver every bit per the manufacturer’s instructions or steps mentioned hither.
  2. Bank check if the device is connected physically:

    1. Check for the cables for e.g., USB cable, LAN cable etc. used to connect the scanner. Disconnect and reconnect the cables to make sure the connections are proper.
    2. Make certain the scanner is switched on and is not showing any mistake message on its display (if any). In case of any error or if the scanner is stuck at some functioning, restart the scanner.
  3. Windows can have both TWAIN and WIA drivers installed. Similarly, Macintosh tin accept both TWAIN and ICA drivers. Try to scan with any other scanner driver alternative (ICA, WIA or TWAIN) in instance one doesn’t work.

    On
    Windows: Select whatsoever of TWAIN and WIA drivers on the scanner pick screen in Acrobat equally shown in the screenshot below.

    Scanner drivers on Windows

    On
    Mac: Select whatever of TWAIN and ICA drivers on the scanner selection screen in Acrobat as shown in the screenshot beneath.

    Scanner drivers on Mac

  4. Verify if the scanner works with whatsoever other application:

    1. In that location are some built-in and third-political party applications are bachelor for Windows and Macintosh with which you can effort to use the scanner:
      1. For Windows, there is a software chosen TWACKER , a complimentary
        TWAIN
        scanner driver test utility. Information technology is available for free. Just download and install it to encounter if your scanner is working or not.
      2. For OS X, at that place is a pre-installed
        Image Capture
        Application utility which can be used to check if the scanner is working or not.
    2. Alternatively, If yous have any other awarding installed which uses scan functionality and so you may utilize the same to examination that scanner is working equally expected with that application.

    If the scanner doesn’t piece of work with any application, then this confirms the fact that that scanner is non performance properly and yous may contact the scanner manufacturer for the issue.

  5. Restart organisation with start-up items disabled:

    Some applications can cause system errors or freezes when running meantime with Adobe Acrobat. Before starting Acrobat, disable other applications, including startup items (items that commencement automatically with Windows).

    To disable startup items in Windows, do the post-obit:

    1. Quit all applications.
    2. Cull
      Beginning
      >
      Run. Type
      msconfig
      in the Open box, and then click
      OK.
    3. In the System Configuration Utility dialog box, click the
      Startup
      tab, and so select
      Disable All.
    4. Click
      OK, and then restart Windows.

    To re-enable the startup items, do the following:

    1. Choose
      Showtime
      >
      Run. Type
      msconfig
      in the Open box, and and so click
      OK.
    2. In the System Configuration Utility dialog box, click the
      Startup
      tab, and and then select
      Enable All.
    3. Click
      OK, and and so restart Windows.

Error: Could not connect to the scanner

To ready the problem, endeavour the steps below in the order. After each stride, check whether the problem is resolved; if not, follow the next stride.

  1. Cheque if the device is continued physically:

    1. Bank check for the cables for due east.g., USB cable, LAN cable etc. used to connect the scanner. Disconnect and reconnect the cables to make sure the connections are proper.
    2. Make sure the scanner is switched on and is not showing any mistake message on its display (if any). In case of any error or if the scanner is stuck at some operation, restart the scanner.
  2. Windows tin have both TWAIN and WIA drivers installed. Similarly, Macintosh can have both TWAIN and ICA drivers. Try to scan with any other scanner driver alternative (ICA, WIA or TWAIN) in case ane doesn’t piece of work.

    On
    Windows: Select any of TWAIN and WIA drivers on the scanner selection screen in Acrobat as shown in the screenshot below.

    Scanner drivers on Windows

    On
    Mac: Select any of TWAIN and ICA drivers on the scanner selection screen in Acrobat as shown in the screenshot beneath.

    Scanner drivers on Mac

  3. Verify if the scanner works with whatever other application:

    1. In that location are some congenital-in and third-party applications are available for Windows and Macintosh with which you can endeavor to use the scanner:
      1. For Windows, there is a software called TWACKER , a free
        TWAIN
        scanner commuter examination utility. It is available for gratuitous. Just download and install information technology to come across if your scanner is working or not.
      2. For Os 10, there is a pre-installed
        Image Capture
        Awarding utility which tin exist used to cheque if the scanner is working or non.
    2. Alternatively, If you lot have any other application installed which uses scan functionality then you may use the same to test that scanner is working as expected with that application.

    If the scanner doesn’t work with whatsoever application, so this confirms the fact that that scanner is non functioning properly and you may contact the scanner manufacturer for the effect.

  4. Restart system with commencement-up items disabled:

    Some applications can cause organization errors or freezes when running meantime with Adobe Acrobat. Before starting Acrobat, disable other applications, including startup items (items that get-go automatically with Windows).

    To disable startup items in Windows, do the following:

    1. Quit all applications.
    2. Choose
      Start
      >
      Run. Type
      msconfig
      in the Open up box, and and then click
      OK.
    3. In the System Configuration Utility dialog box, click the
      Startup
      tab, and then select
      Disable All.
    4. Click
      OK, and then restart Windows.

    To re-enable the startup items, do the post-obit:

    1. Choose
      Get-go
      >
      Run. Blazon
      msconfig
      in the Open box, and so click
      OK.
    2. In the System Configuration Utility dialog box, click the
      Startup
      tab, and and then select
      Enable All.
    3. Click
      OK, and then restart Windows.
  5. Install latest scanner drivers, and then restart the arrangement:

    1. If a TWAIN file is missing or damaged, and so Acrobat returns an mistake bulletin when yous endeavour to scan using the TWAIN interface.  Reinstalling the scanner driver replaces the TWAIN file.
    2. To reinstall the driver, delete all files and folders that brainstorm with Twain (for example, “Twain_32.dll”) in the Windows or Winnt binder. Then, restart Windows, and so install the latest scanner commuter as per the manufacturer’due south instructions or steps mentioned here.

Source: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html